HELP

Frequently asked questions

What does 22 momme mean?

Momme measures the weight of silk fabric. At 22 momme the silk is dense enough to be durable and machine-washable, while still feeling weightless. Anything under 19 momme tends to wear out quickly.

Is it real silk on both sides?

Yes. Every Plush Silk piece is 100% pure 6A-grade mulberry silk throughout — never a silk face with a cotton or synthetic reverse.

Can I machine wash it?

Yes. Cool wash at 30°C or below, preferably inside a mesh bag with a pH-neutral detergent, then hang to dry away from direct sunlight. No dry cleaning needed.

Which pillowcase size do I need?

Check your pillow’s label for its dimensions, or remove the pillowcase and measure your pillow’s width and length from seam to seam. Then compare these measurements with the sizes listed on the product page to find your fit.

Will a silk pillowcase really help my hair and skin?

Silk creates far less friction than cotton, which means fewer tangles, less breakage and fewer sleep creases. It also absorbs much less of your skincare and natural oils. It is not a treatment, but it removes a nightly source of damage.

How long does delivery take?

Orders within the UAE are typically delivered in 1-3 working days. Delivery is complimentary on orders over AED 250.
Saudi Arabia: 5–8 working days. Delivery is AED 40, free on orders of AED 500 and over. Import duties may apply on delivery.

Can I return an item?

All sales are final for hygiene reasons. Because our products are intimate — silk pillowcases, sleep masks and bonnets — we cannot accept returns or issue refunds once an order has been delivered. If your item arrives damaged or defective, contact us within 24 hours of delivery with photos and we will arrange a replacement.

Do you offer discount codes?

We don’t. We keep our prices fair from the start, so you don’t have to wait for a sale to feel you’re getting good value.

Still unsure?

Message us and we'll answer personally — usually within a few hours.

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