Refund policy

Return & Refund Policy

At The Plush Silk, we take hygiene and product integrity seriously. Due to the intimate nature of our products — including silk pillowcases and sleep masks — all sales are final. We do not accept returns or offer refunds once an order has been delivered, for hygiene reasons.

Exceptions:

• If your item arrives damaged or defective, please contact us within 24 hours of delivery with photos of the issue. We will arrange a replacement or store credit at our discretion.
• Items must be unused, unwashed, and in original packaging to be eligible for any exception.

We encourage you to review product details carefully before purchasing. If you have any questions, reach out to us before placing your order.